ICT Helpdesk Technician

• Helpdesk for students and staff
• Level 1 support
• Supporting teachers across the school
• Albany location with car parking onsite

The opportunity | Te Whiwhinga mahi 

Kristin School is a co-educational, non-denominational, independent school on Auckland’s North Shore. It provides education for more than 1800 students from Early Learning to Year 13, with dual pathways through NCEA and the International Baccalaureate programme. Kristin is dedicated to its motto and values; progress with vision, integrity and love.

A rare opportunity has become available to be part of a tight-knit Information and Communications Technology (ICT) team, providing level 1 helpdesk support to staff and students. Mainly based at the service desk in the School Library, this role provides face-to-face support for students and teachers, along with assessing and allocating ticket submissions as needed. The role supports new students and families with device registrations along with setting up devices for new staff. The school operates with both Windows and Apple operating systems and uses Canvas as its Learning Management System (LMS). This role will support teachers with the maintenance of the LMS, including uploading courses and resources and providing training to new staff. Providing backup cover to other members of the ICT team is an essential part of the role.

Reporting to the Head of ICT; the hours are Monday to Friday, 7.30am to 4.00pm.

Important Skills | Nga Pūkenga Motuhake 

We are looking for a team player who:

• Is customer focussed and willing to go the extra mile
• Has IT help desk or customer service experience
• Knows both Apple and Windows operating systems
• Knowledgeable with IOS, OS, X and Windows platforms
• Is patient and empathetic when dealing with students aged 5 to 18 years
• Has knowledge of ticketing systems
• Excellent interpersonal and communication skills
• Has basic knowledge of networking, printers and Google suite
• Is patient and empathetic when dealing with students aged 5 to 18 years.

What we offer | Ngā āhuatanga kei a mātou

At Kristin, you will be part of a vibrant community committed to lifelong learning and professional development. Our beautiful campus and state-of-the-art facilities provide an inspiring environment for both teaching and learning. Join us and contribute to a legacy of educational excellence.

Benefits include:

• Welcoming and supportive environment
• Support for professional learning and development
• Staff recognition programme
• Access to retailer discounts
• Free car parking onsite
• Staff tuition fee discount
• Flu vaccinations, staff gymnasium, EAP services and other wellbeing incentives.

How to apply | Me pēhea te tuku tono 

Please apply online by completing your application form and attaching your CV and cover letter. Please do not email your application.

If you would like to discuss this role, then please phone Rebecca Isted, Director of Human Resources, at (09) 415 5097.

Applications close Monday, 7 April 2025.